Refund policy

Refunds

Due to the personal nature of our products, all sales are final, including online and in-person purchases. We do not accept returns or offer refunds based on preference, scent choice, or change of mind.

Refunds are only considered for items that are damaged, defective, or incorrect at the time of purchase or delivery. All requests are subject to review and approval.

For online orders, any issues must be reported within 3 days of delivery.
For in-person purchases, items must be inspected at the time of purchase. Once an item leaves our booth, table, or point of sale, it is considered accepted and is no longer eligible for review unless a defect is discovered upon first use.

Exchanges

We do not offer exchanges at this time.

Cancelletions 

Orders may only be canceled prior to shipment. Once an order has been processed and dispatched, it cannot be canceled.

Customers are responsible for ensuring their shipping information is entered correctly at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer, or for items marked as delivered to the address entered at checkout. If your order is marked as delivered but cannot be located, please contact the shipping carrier directly for assistance.